Cancellation and Refund Policy – Panamagia Travels, S.A.

At Panamagia Travels, S.A., we strive to offer memorable experiences and transparent service.

All cancellation requests must be made at least 36 hours prior to the date of the purchased tour or transfer for groups of up to 5 passengers, and 72 hours prior for groups of more than 6 passengers.

For the purposes of this policy, the applicable date and time shall be those of the local time of the Republic of Panama, Panama City time zone (UTC-5), regardless of the client’s location or the communication channel used.

Payments may be made by credit or debit card (Visa or MasterCard) or by local bank transfer (ACH). The official payment currency is U.S. dollars (USD).

Panamagia Travels will consider as payment only the amount effectively credited to its bank account, excluding transfer fees charged by issuing and correspondent banks. Any difference shall be the responsibility of the client.

In the event of cancellation by the client, service charges and banking costs detailed on the invoice are non-refundable. Only the amount paid by the client for the tour and/or transfer shall be considered refundable.

To ensure proper operational planning, the following cancellation and refund policies apply:

1. Customer Cancellations

All cancellations are subject to a fixed charge of 10% of the total amount paid for the tour and/or transfer, corresponding to administrative and banking expenses.

Cancellation requests must be submitted through one of the available communication channels and are subject to the following conditions:

  • More than 36 hours before the start of the tour and/or transfer: Refund of 90% of the amount paid by the client for the tour and/or transfer.
  • Between 24 and 36 hours before the start of the tour and/or transfer: Refund of 60% of the amount paid by the client for the tour and/or transfer.
  • Less than 24 hours before the start of the tour and/or transfer or no-show: No refund applies.

Refund percentages are calculated based on the amount paid by the client in U.S. dollars (USD) for the tour and/or transfer.

2. Cancellations by Panamagia Travels

We may cancel or reschedule a tour due to:

  • Adverse weather conditions
  • Official closures or governmental restrictions
  • Security situations
  • Unforeseen operational failures

In such cases, the client may choose between:

  • Rescheduling at no additional cost
  • Receiving a 100% refund of the amount paid for the tour and/or transfer.
3. Date Changes Requested by the Client
  • More than 36 hours before the tour: date change at no cost, subject to availability.
  • Less than 36 hours: a 20% surcharge of the amount paid for the tour and/or transfer applies. This surcharge may be paid at the time of requesting the date change or on the day of the scheduled tour and/or transfer.
4. Private Tours and Large Groups (Special Trips)

For private tours or groups of 6 people or more:

All cancellations are subject to a fixed charge of 10% of the total amount paid for the tour and/or transfer, corresponding to administrative and banking expenses.

Cancellation requests must be submitted through one of the available communication channels and are subject to the following conditions:

  • More than 72 hours before the start of the service: Refund of 90% of the amount paid by the client for the tour and/or transfer.
  • Between 36 and 72 hours before the start of the service: Refund of 60% of the amount paid by the client for the tour and/or transfer.
  • Less than 36 hours before the start of the service or no-show: No refund applies.

Refund percentages are calculated based on the amount paid by the client in U.S. dollars (USD) for the tour and/or transfer.

5. Deposits and Payments
  • Deposits made by the client for the tour and/or transfer are non-refundable, except in the event of cancellation by Panamagia Travels.
  • Banking service charges applied during the purchase of the tour and/or transfer are non-refundable.
  • The full remaining balance of the service must be paid prior to the start of the tour as agreed. An automatic charge will be made to the same credit or debit card used for the deposit, and in the case of bank transfers, the client must send proof of payment of the remaining balance via email or WhatsApp to Panamagia Travels.
6. Client Delays
  • A tolerance of 10–15 minutes is granted.
  • After this period, the tour may begin without the client and will be considered a no-show.
7. Cancellation Procedure

Cancellations must be requested through:

  • Official WhatsApp – phone number to be provided
  • Email: info@panamagiatravels.com
  • Reservation platform used (please review the confirmation email)

The date and time the request is received will determine the applicable cancellation policy.

8. Refund Processing

Approved refunds are processed within an estimated period of 5 to 10 business days from the confirmation of the cancellation.

This timeframe depends on the payment method used, the issuing bank’s processing times, and the financial intermediaries involved.

Business days are considered Monday through Friday, excluding local or international holidays.

Once the refund process has begun, the crediting timeframe does not depend on Panamagia Travels but on the policies and procedures of the corresponding banking system.

9. Force Majeure

In extraordinary situations (serious illness, emergencies, governmental closures), Panamagia Travels will evaluate each case individually to offer fair and reasonable alternatives.

10. Policy Acceptance

By making a deposit or full payment for the reservation, the client declares having read, understood, and fully accepted this cancellation, refund, and service conditions policy.
The official payment currency is U.S. dollars (USD).